Use of Website

Terms and Conditions of Use

Welcome to Patient Medicine's website and online services ("Patient Medicine Site" or the "Site"), which is an online information, education and communications service provided by Patient Medicine, LLC, in Fremont, California ("Patient Medicine, LLC" or "Patient Medicine" or "We" or "Us"). This policy is intended to cover the uses for all of the Site and our products.

The contents of the Patient Medicine Site (such as text, graphics, images, and other material), products and services ("Content") offered on the Site are for educational and informational purposes only. The content is to educate consumers on scientific, health care and medical issues. Nothing in the content, products or services should be considered, or used as a substitute for, professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical issue. This site and its services do not constitute the practice of any medical, nursing or other professional health care advice, diagnosis or treatment. You should always talk to your health care provider for diagnosis and treatment, including your specific medical needs. Never disregard professional medical advice or delay in seeking it because of something you have read on the Patient Medicine Site or within other Patient Medicine products.

None of the products or services offered through this website represents or warrants that any particular service or product is safe, appropriate or effective for you. We advise users to always seek the advice of a physician or other qualified health care provider with any questions regarding personal health or medical conditions. If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional immediately. If you are in the United States and are experiencing a medical emergency, please call your doctor or 911 for emergency medical help. Patient Medicine does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided on the Site or other Patient Medicine products is solely at your own risk.

Use of the Site is subject to the following terms of use. Patient Medicine may modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting the modified terms and conditions on the Site. You agree to review the agreement periodically to be aware of such modifications, and your accessing or using the service constitutes your acceptance of the agreement as it appears at the time of your access or use.

The Site is intended for use by individuals 18 years of age or older. This website is not directed for use by children under the age of 18. Users under the age of 18 should get the assistance of a parent or guardian to use this site.

By using this Site, you agree that you will not: 1) upload or transmit any communications or content of any type that may infringe or violate any rights of any party 2) use this website for any purpose in violation of local, state, national or international laws 3) use this site as a means to distribute advertising or other unsolicited material to any third party 4) use this website to post or transmit material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other person or entity 5) attempt to disable, "hack" or otherwise interfere with the proper functioning of this website

The Site may contain scientific, health care and medical information and materials that are sexually explicit. If you find these materials offensive, you may want to avoid use of our Site. The Site and the Content are provided on an "as is" basis.

We reserve the right to reject any order you place with us, or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the email address you gave us when you placed the order. A valid credit card number, expiration date and card security code is required for all purchases. If we are unable to charge the full cost of your purchase to the credit card you provide, we may cancel your order or request an alternate form of payment. Patient Medicine's designated credit card processor will collect your credit card information and related personal information for its use in processing your payment for the products or services ordered by you. We have made reasonable efforts to ensure the quality, responsibility and reliability of the credit card processor. However, we are not responsible for the privacy, security, policies, practices, and functioning of the credit card processor. Any complaints or grievances regarding the processing of your payment should be addressed to Patient Medicine at the contact information below. You understand that the prices for products and services may be changed from time to time, but that the website will reflect current prices. You are solely responsible for all charges and applicable fees (including delivery charges, taxes and any fees assessed by your bank) associated with your order.

You agree that you will indemnify Patient Medicine against any damages, losses, liabilities, judgments, costs or expenses (including reasonable attorneys' fees and costs) arising out of a claim by a third party relating to materials you have posted or other actions taken by you on the Site.

The content and design of the Patient Medicine Site is protected by U.S. and international copyright laws. You may not copy, reproduce, republish, upload, post, display, transmit or frame any of these materials without prior written consent from the copyright owners, except that you may view, download, display and print a single copy of these materials on a single computer for personal, noncommercial use only, so long as: you do not alter or modify the materials in any way; you include all applicable notices and disclaimers (including copyright notices); and you do not use the materials in a way that suggests an association with Patient Medicine. You understand and agree that title to these materials shall not pass to you or any other user.

YOU UNDERSTAND AND AGREE THAT THE PATIENT MEDICINE SITE AND ANY SERVICES, PRODUCTS, CONTENT OR INFORMATION CONTAINED ON OR PROVIDED BY THE SITE IS PROVIDED ON AN "AS IS" BASIS. PATIENT MEDICINE DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE OR ANY MERCHANDISE, INFORMATION OR SERVICE PROVIDED THROUGH THE SERVICE. IN ADDITION, PATIENT MEDICINE DOES NOT GUARANTEE THAT USE OF THE SITE WILL BE FREE FROM TECHNOLOGICAL DIFFICULTIES INCLUDING, BUT NOT LIMITED TO, UNAVAILABILITY OF INFORMATION, DOWNTIME, SERVICE DISRUPTIONS, VIRUSES OR WORMS, AND YOU UNDERSTAND THAT YOU ARE RESPONSIBLE FOR IMPLEMENTING SUFFICIENT PROCEDURES AND CHECKPOINTS TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR ACCURACY OF DATA INPUT AND OUTPUT.

Content, prices, and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Patient Medicine reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Patient Medicine will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with the Site's return policy.

THE USE OF THE SITE IS ENTIRELY AT YOUR OWN RISK, AND IN NO EVENT SHALL PATIENT MEDICINE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ANY OTHER MONETARY OR OTHER DAMAGES, FEES, FINES, PENALTIES, OR LIABILITIES ARISING OUT OF OR RELATING IN ANY WAY TO THIS SERVICE, OR SITES ACCESSED THROUGH THIS SERVICE, AND/OR CONTENT OR INFORMATION PROVIDED HEREIN. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICE IS TO STOP USING THE SERVICE. USER HEREBY ACKNOWLEDGES THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, PRODUCTS, MERCHANDISE AND SERVICES AVAILABLE THROUGH THE SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

The Site contains links to other sites operated by third parties. These links are available for your convenience and are intended only to enable access to these Third Party Sites and for no other purpose. Patient Medicine does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any Third Party Site or its content. A link to a Third Party Site on the Patient Medicine Site does not constitute sponsorship, endorsement, approval or responsibility for any Third Party Site. Patient Medicine makes no representation or warranty as to any products or services offered on any Third Party Site. The conditions of use and privacy policy of any Third Party Site may differ substantially from the conditions of use and legal notices that apply to your use of the Site. Please review the conditions of use for all Third Party Sites for more information about the terms and conditions that apply to your use of Third Party Sites.


Privacy Policy

We take your privacy seriously, and we want you to know how we collect, use, share and protect your information. In addition to this privacy policy, users of the Site should consult the Site terms and conditions of use (above) as well as any product specific terms and conditions that apply. This policy applies to PatientMedicine.com and other Web locations under Patient Medicine's control.

We respect the right to privacy of all visitors to the Patient Medicine site. We do not collect information that would personally identify you unless you choose to provide it. The personal information that you submit, such as on product order forms, newsletter submission forms, or other contact forms, are shared only with those people in the Patient Medicine organization who need this information to respond appropriately to your question/request. Information submitted through the Patient Medicine Site may be collected to ensure technical functionality, and may be used for follow-up communications directly from Patient Medicine staff as deemed appropriate for the original form of contact (e.g., responses/follow-ups to questions, research requests, and product orders). We do not save personal information to use for other purposes, except where explicitly stated otherwise (e.g., consumer/physician testimonials). We never provide visitor/consumer information to any third parties for any purposes.

 Patient Medicine provides you with the opportunity to receive communications from us. You can sign up for a free email newsletter. You can unsubscribe from this newsletter at any time. Email communications that you send to us via the email links on our site may be shared with a customer service representative, employee, medical expert or agent that is most able to address your inquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded your communication, it is discarded or archived, depending on the nature of the inquiry. The email functionality on our site does not provide a completely secure and confidential means of communication. It's possible that your email communication may be accessed or viewed by another Internet user while in transit to us. If you wish to keep your communication private, do not use our contact form or email communications. To stop receiving communications, please send us a message at the contact information below.

The Patient Medicine Web server automatically collects the Internet Protocol (IP) address of the computers that access our site. An IP address is a number that is assigned to your computer when you access the Internet. It is not truly personally identifiable information because many different individuals can access the Internet via the same computer. We use this information in aggregate form to understand how our site or advertisements to Patient Medicine are being used and how we can better serve visitors. We may collect information about visitors to our site using "cookies" (see definition on Webopedia) and similar technology  in order to improve the experience of visitors to our Site. We use the information we collect for things like: fulfilling orders and requests for products, services or information; processing returns; tracking and confirming online orders; marketing and advertising products and services; conducting research and analysis; communicating things like special events, services, products and surveys; operating, evaluating and improving our business.

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements. Except for authorized law enforcement investigations or other valid legal processes, we will not share any personally identifiable information we receive from you with any parties outside of Patient Medicine. In certain cases, we may utilize third party services to process information, such as Google Analytics. We will ensure that these third parties have agreed not to use or disclose your personal information except to help us provide the services. Except as noted above for newsletters and surveys, Patient Medicine does not provide any third party access to your IP address and email address.

We may provide third parties with aggregate statistics about our visitors, traffic patterns and related site information. These data reflect site-usage patterns gathered during visits to our website each month, but they do not contain behavioral or identifying information about any individual member unless that member has given us permission to share that information. To help us determine the effectiveness of Patient Medicine advertising, we work with Web analytics tools hosted by third parties who receive nonidentifiable information from your browser, including the site or the advertisement you came from, your IP address, your general geographic location, your browser and platform information, and the pages you view within our site.

We may occasionally host links or advertisements from third party sponsors and advertisers, and their ad servers may use cookies when you view pages on our site. They use those cookies to collect nonpersonal information as a way of measuring the effectiveness of their advertising, or to provide advertisements about goods and services that may be of interest to you or to avoid running the same ads to you over time. We do not control these third parties' use of cookies or how they manage the nonpersonal information they gather through them. However, our sponsors and advertisers have agreed that they will not collect any personally identifiable information from our site visitors while they are on PatientMedicine.com. If you click on an advertisement on PatientMedicine.com and visit a site maintained by one of our sponsors or advertisers, please be aware that we are not responsible for the privacy practices of that site. You should read the privacy policies of each site you visit to determine what information that site may be collecting about you.

Note that Google, as a third party vendor, may use cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our site users based on their visit to our site and other sites on the Internet. No personally identifiable information is collected as part of Google's process. Users may opt out of the use of this DART cookie by visiting Google's privacy document. If you would like more information about these practices and to know your choices about not having this information used by these companies, visit the Network Advertising Initiative. Some ad servers allow you to opt out of anonymous data collection through the use of cookies. To do so, you must opt out of such data collection with each individual site. You can also disable cookies in most web browser software. You can opt out of cookies for several ad servers by visiting the Network Advertising Initiative gateway opt-out site. At that site you can also review the privacy policies of those ad servers. If you come to the Site via a Patient Medicine advertisement, the ad may have been served to you based on your interests or selected for you based on your browsing activities.

When you are visiting the Patient Medicine site, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. We use a variety of information security measures to protect your online transactions with us. The Site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our website, such as ordering information including your name, address and credit card number. That being said, Patient Medicine cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide. You should understand, however, that electronic transmissions via the Internet are not necessarily secure from interception, and so we cannot absolutely guarantee the security or confidentiality of such transmissions. To further protect your privacy, you may choose to: stop receiving newsletters, marketing or promotional emails. To do any of these, please contact Patient Medicine with the contact information below.

Our Site provides links to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you're visiting. We may need to update our privacy policy as technology changes and Patient Medicine evolves.

This policy was last updated March 2014.

If you have any questions or complaints about our Terms and Conditions of Use, or Privacy Policy, please feel free to contact us at info@patientmedicine.com